Frequently Asked Questions
Everything you need to know before placing your order.
Free Shipping
On every order.
Secure Checkout
SSL encrypted Shopify Payments.
Premium Support
Fast responses from our team.
35-Day Guarantee
Refund + Gift Card if not delivered.
Orders are processed within 2–3 business days. Delivery typically takes 5–20 business days depending on destination.
If your order has not arrived within 35 days from the shipping date, you will automatically be eligible for a full refund and a complimentary gift card.
What payment methods do you accept?
We accept all major credit and debit cards through Shopify's secure checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through PCI-compliant payment providers.
Do you offer free shipping?
Yes. Every order qualifies for free shipping with no minimum purchase.
How can I track my order?
Once your package ships, you'll receive an email with your tracking number. Tracking updates may take 2–5 business days to appear.
Can I cancel my order?
Orders may be cancelled within 24 hours. After that, processing may already have begun.
What if my package is delayed?
Please contact our support team before opening a payment dispute. We'll work with the carrier to locate or replace your shipment whenever possible.
Is your store trustworthy?
Yes. Our store is operated by Westbridge Group LLC, a registered U.S. company committed to secure shopping, transparent policies, and premium customer service.