Shipping Policy
Everything you need to know about shipping, delivery, tracking and our customer commitment.
🚚 Processing
Orders are prepared and shipped within 2–3 business days.
📦 Delivery
Estimated delivery is 5–20 business days.
💳 Free Shipping
Free shipping on every order. No minimum purchase required.
⭐ Guarantee
35-Day Delivery Guarantee.
35-Day Delivery Guarantee
If your order has not been delivered within 35 days from the shipping date, Westbridge Group LLC will provide an automatic full refund together with a complimentary gift card as our commitment to an exceptional shopping experience.
Shipping & Delivery Times
Orders are shipped within 2–3 business days. Delivery generally takes 5–20 business days depending on destination, customs processing, carrier performance, seasonal demand and other logistical factors.
Order Processing
After your order is placed, our fulfillment team carefully prepares and inspects each package before shipment. Once dispatched, you'll receive a shipping confirmation email with tracking information. Tracking updates may require 2–5 business days before appearing.
Customs & Import Delays
International shipments may be subject to customs inspections or clearance procedures that are outside the control of Westbridge Group LLC and may extend delivery times.
Order Tracking
Every shipment includes a tracking number sent by email. You can monitor your shipment anytime using your store's tracking page.
Delayed Orders
If your shipment is delayed, please contact our customer support before opening a payment dispute. Our team will work directly with the carrier to locate your package and resolve any delivery issue as quickly as possible.
Lost or Stolen Packages
If a carrier marks a package as delivered but you cannot locate it, please first check with neighbors, your building management or local post office. Our support team will gladly assist you throughout the investigation.
Incorrect Shipping Information
Please verify your shipping address before completing checkout. If you notice an error, contact us immediately. While we'll make every effort to update your information before shipment, changes cannot be guaranteed once fulfillment has begun.
Our Commitment
Westbridge Group LLC is committed to providing a secure, transparent and premium shopping experience from checkout through final delivery. If you have any questions regarding your shipment, our customer support team is always ready to help.